pko333 Privacy Policy

1 Who We Are and How to Contact Us

1.1 — pko333 operates the online casino and sports betting platform accessible at https://pko333.vip. References in this policy to "pko333", "we", " "us", or "our" refer to the pko333 platform and its operating entity.

1.2 — If you have any questions, concerns, or requests relating to this Privacy Policy or the way pko333 processes your personal data, you may contact our data support team by email at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

1.3 — This Privacy Policy was last updated in January 2026. We encourage you to review it periodically, as it may be updated to reflect changes in our data practices or applicable law.

2 What Personal Data We Collect

2.1 — Registration data: When you create a pko333 account, we collect your full name, date of birth, email address, and mobile phone number. This information is required to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.

2.2 — Identity verification data: To comply with Know Your Customer (KYC) obligations and to protect against fraud, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence, as well as a recent proof of address such as a utility bill or bank statement.

2.3 — Financial data: When you make deposits or withdrawal requests, we collect details of the payment method used, including bKash or Nagad mobile wallet numbers, bank account identifiers, and card details where applicable. We do not store full card numbers — card payment processing is handled by PCI-DSS compliant third-party processors.

2.4 — Transaction data: We maintain records of all deposits, withdrawals, bets, wins, losses, and bonus activity associated with your account. These records are necessary for account management, dispute resolution, and responsible gaming monitoring.

2.5 — Technical and device data: We automatically collect certain technical data when you access pko333, including your IP address, device type, operating system, browser type and version, session duration, pages visited, and referring URL. This data is used to maintain platform security, diagnose technical issues, and improve user experience.

2.6 — Communications data: If you contact pko333 support via email or live chat, we retain records of that correspondence, including any attachments you submit, to assist with resolving your query and for quality assurance purposes.

2.7 — Voluntary survey and feedback data: Where you choose to participate in surveys, promotions, or feedback exercises, we collect the information you voluntarily provide in those interactions.

3 How We Use Your Personal Data

The table below summarises the primary purposes for which pko333 processes your personal data and the legal basis for each purpose.

4 Sharing Your Data with Third Parties

4.1 — pko333 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes.

4.2 — We share personal data only with the following categories of third parties, and only to the extent necessary for them to perform their services:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), and card processing networks (Visa, Mastercard) receive the payment data necessary to execute your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and document verification services receive the identity documents you submit for the purpose of verifying your account.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive your account identifier and session data necessary to deliver their games within the pko333 platform.
• IT and hosting providers: The companies that provide the technical infrastructure (servers, databases, CDN services) on which pko333 operates may have incidental access to personal data stored on their systems. All such providers operate under strict data processing agreements.
• Legal and regulatory authorities: Where required by applicable law or by court order, pko333 may disclose personal data to government bodies, law enforcement agencies, or regulatory authorities.

4.3 — All third-party service providers engaged by pko333 are contractually required to process personal data only for the specific purpose for which it was shared, and to maintain appropriate technical and organisational security measures.

5 Cookies and Tracking Technologies

5.1 — pko333 uses cookies (small text files stored on your device) and similar technologies including local storage and session tokens to operate and improve the platform. We use the following categories of cookies:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit. These cannot be disabled without affecting platform functionality.
• Preference cookies: These remember your language and display preferences so you do not need to re-select them on each visit.
• Analytics cookies: These collect anonymised information about how users interact with pko333 — such as which pages are visited most frequently and where users encounter errors — to help us improve the platform.
• Security cookies: These assist in identifying and preventing fraudulent login attempts, detecting bot activity, and protecting account integrity.

5.2 — You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect certain features of pko333, including automatic login and personalised preferences.

5.3 — pko333 does not use third-party advertising cookies or share cookie data with advertising networks.

6 Data Retention

6.1 — pko333 retains your personal data for as long as your account is active and for a period thereafter as required to fulfil our legal, regulatory, and contractual obligations.

6.2 — Account and transaction records are typically retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping requirements.

6.3 — Identity verification documents are retained for the period required by applicable KYC regulations, after which they are securely deleted.

6.4 — Marketing communications preferences and consent records are retained for as long as they remain relevant or until you withdraw your consent, whichever comes first.

6.5 — Technical log data (IP addresses, device logs) is retained for up to 12 months for security analysis purposes, after which it is anonymised or deleted.

6.6 — Where you request deletion of your account, we will erase your personal data subject to any overriding legal retention obligations. In such cases, we will inform you of what data must be retained and for how long.

7 Data Security

7.1 — pko333 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and pko333 servers.
• Encryption of sensitive data fields (including identity documents and financial identifiers) at rest.
• Role-based access controls limiting internal staff access to personal data to those with a documented operational need.
• Regular security assessments and penetration testing of the pko333 platform.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Automated fraud detection systems monitoring for unusual account activity patterns.

7.2 — While pko333 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account password confidential and for notifying pko333 promptly if you believe your account has been compromised.

7.3 — In the event of a personal data breach that poses a risk to affected individuals, pko333 will take prompt action to contain the breach and will notify affected users as required by applicable law.

8 International Data Transfers

8.1 — As an international online gaming platform, pko333 may transfer your personal data to servers or service providers located outside Bangladesh. Where such transfers occur, we ensure that adequate safeguards are in place to protect your data to a standard equivalent to that described in this policy.

8.2 — These safeguards may include data processing agreements incorporating standard contractual clauses, or transfers to service providers operating in jurisdictions that have been assessed as providing adequate levels of data protection.

8.3 — By using pko333, you acknowledge and consent to the transfer of your personal data to the locations described in this section, subject to the protections outlined above.

9 Your Data Rights

As a pko333 user, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account username and a description of your request.

10 Marketing Communications

10.1 — With your consent, pko333 may send you promotional emails or SMS notifications about new games, bonuses, seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers), and other relevant updates.

10.2 — You may withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link in any promotional email, or by contacting [email protected] with the subject line "Unsubscribe". Opting out of marketing communications will not affect your ability to use the pko333 platform or receive essential transactional messages relating to your account.

10.3 — pko333 does not share your contact details with third-party marketers for their own promotional purposes.

11 Children and Minors

11.1 — pko333 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a user under 21, we will immediately delete that data and close the associated account.

11.2 — If you believe a minor has registered on pko333, please contact us immediately at [email protected] so that we can take prompt action.

12 Changes to This Privacy Policy

12.1 — pko333 may update this Privacy Policy from time to time to reflect changes in our data practices, new service features, or developments in applicable law. When we make material changes, we will notify registered users by email and post a prominent notice on the platform prior to the changes taking effect.

12.2 — The date of the most recent update is always displayed at the top of this page. Your continued use of pko333 following notification of changes constitutes acceptance of the revised policy. If you do not agree with the updated policy, you must stop using pko333 and may request account closure as described in our Terms & Conditions.

12.3 — For full details of your contractual rights and obligations as a pko333 user, please also read our Terms & Conditions.